Returns & Exchanges
All of our items are custom made to order so choosing the correct size using the measurements is extremely important!
If you want to return an item, your returns will incur a 20% restocking fee which will be deducted from the refund and you will have to pay to ship the product back to us with tracking. The refund will not be submitted until the product is received and inspected to ensure that there is no damage. The refund request via email must be made and returned within 30 days of receipt of the item.
Exchanges can be made however you will have to pay for shipping to us and will also pay for us to ship the new size to you.
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Island Mermaid Tribe is not responsible for packages lost in transit without proof of tracking.
Please send us an email at firstname.lastname@example.org to request a return or exchange. The refund request must be made and returned within 30 days of receipt of the item.